Basic
Care
Essential ongoing support
EDGE ASSIST LIMITED UK EDGEBANDER SPECIALISTS
Keep your
production moving.
Breakdowns, servicing and calibration. Remote fault diagnosis and preventative maintenance for industrial edgebanding machinery, across the UK.
EDGEBANDER REMOTE SUPPORT
Your edgebander engineer at your fingertips.
Machine stopped or edging quality gone wrong? Get expert help to diagnose the fault and work towards a fix, wherever you are.
45 Minutes
Of remote technical support
£95 + VAT
If we can’t resolve the fault within 45 minutes, the £45 of your remote support fee will be credited towards a site visit.
01. Machine down?
Start with Edge Assist Remote
Not every fault needs an engineer travelling to site. An experienced Edge Assist engineer assesses your machine using photos, video, alarm information and a live call.
WE CAN ASSIST WITH
- Machine alarms & fault codes
- Sensors and switches
- Pneumatic faults
- Electrical diagnosis
- Glue systems
- Premilling
- End trim
- Top and bottom trimming
- Buffing units
- Track and feed issues
- Calibration and setup
- General machine performance
Send your machine details, photographs or video and a description of the problem before your appointment we’ll work through the fault with you remotely.
£95 + VAT
Up to 45 minutes of technical assistance. If the problem needs an engineer, Edge Assist can arrange an on site visit.
Not sure which plan is right for you?
A dedicated engineer who knows your machine, available when you need support.
£149
+VAT / month
- 1 × scheduled 45-minute technical support appointment each month
- Remote fault diagnostics
- Photo and video fault assessment
- Technical support for operators
- Service and maintenance reminders
- Advice to help prevent small issues becoming bigger repairs
- Priority booking when engineer attendance is required
- Preferential service rates
- A dedicated point of contact who gets to know your machine and your business
- Peace of mind knowing who to call
★ MOST POPULAR
Care+
Priority support + preventative care
£249
+VAT / month
- 2 × scheduled 45-minute technical support appointments each month
- Priority remote fault diagnostics
- Photo and video fault assessment
- Technical support for operators
- Quarterly machine health check-ins
- Service and preventative maintenance planning
- Annual machine health review
- Ongoing recommendations based on machine condition and recurring issues
- Highest priority for engineer attendance
- Preferential annual service rate included with a 12-month Care+ subscription
- Priority support when faults or production issues arise
- A dedicated support relationship with an experienced edgebander engineer
WHY TAKE OUT A PLAN
Not sure which plan is right for you?
A quick breakdown of what each plan means in practice for existing customers and new ones.
Existing customer You already know Edge Assist and the standard of support we provide. Care gives you ongoing access to that support throughout the year, not just when something goes wrong.
- Faster help when you have a fault
- Send photos or videos for an initial assessment
- Advice before a small issue becomes a bigger repair
- Service and maintenance reminders
- Priority booking when you need an engineer
- Peace of mind knowing who to call
New customer You don’t need to wait for a major breakdown to start working with Edge Assist. Care gives you a direct support relationship from day one.
- An experienced edgebander engineer available for technical support
- Help understanding faults and machine issues
- Photo and video assessment before arranging a visit
- Maintenance guidance to help prevent downtime
- Priority access for future bookings
- A trusted point of contact for your edgebander
Care is simple: expert edgebander support when you need it, with someone who already knows your business and your machine. — £149+ VAT per month
Existing customer If Edge Assist already looks after your machine, Care+ turns that relationship into ongoing priority support.
- Priority remote diagnostics when a fault appears
- Technical support for your operators
- Quarterly machine checkins
- Help planning servicing and maintenance
- Preferential labour rates
- Priority access when engineer attendance is needed
New customer Care+ gives you a dedicated support relationship with Edge Assist from the start. We get to know your machine, your operators and how your business uses it, making future fault finding and maintenance easier.
- Priority technical support
- Remote fault diagnosis
- Operator support and guidance
- Regular machine health check-ins
- Planned maintenance rather than reactive repairs
- Preferential labour rates
Care+ is for businesses that want to stay ahead of breakdowns, reduce downtime and have experienced edgebander support on hand throughout the year. £249 + VAT per month
03. The process
How Edge Assist support works
Remote when possible. On site when necessary.
1
Tell us what's happening
Machine make/model, photos, video, alarm codes and a description of the problem.
2
Remote diagnosis
We work through the problem with your operator or maintenance team.
3
Parts & repair
If a component is suspected or identified, we advise on next steps and replacement options.
4
On site support
If it can’t be fixed remotely, an Edge Assist engineer attends site.
04. On site engineering
Remote support doesn't replace the engineer
Specialist on site support throughout the UK, across multiple edgebander manufacturers.
Breakdown & fault finding
Mechanical, electrical and pneumatic fault diagnosis.
Servicing & preventative maintenance
Scheduled maintenance to catch problems before they cause costly downtime.
Machine calibration
Adjustment and calibration to improve edge quality and performance.
Glue systems
Cleaning, maintenance, troubleshooting and optimisation.
Commissioning
Machine setup, testing and production optimisation.
Operator training
Practical training to help operators spot developing problems.
05. Edge Assist Academy
Give operators the knowledge to prevent downtime
Practical training built around real production environments and real edgebander problems. Available individually or as company packages.
- Edgebander Operator Essentials — 01
- Preventative Maintenance — 02
- Glue System Maintenance — 03
- Fault Finding for Operators — 04
- Sensors & Pneumatics — 05
- Machine Setup & Calibration — 06
06. Why Edge Assist
Independent. Specialist. Practical.
Specialist knowledge
Practical fault finding, not generic call centre troubleshooting.
Multi manufacturer support
Independent technical support across multiple edgebander brands.
UK wide engineering
On site support wherever your machine is located.
Remote first, whenever possible
Technical assistance without waiting days for a site visit.
“We understand what a machine breakdown means to a production business. Every hour of downtime matters.”
Need help with your edgebander?
Don’t wait days to find out whether you need an engineer. Send us the problem and we’ll help determine the quickest route to getting your machine running again.